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Shipping Information

© 2019 by ENTREAMIS © IS A TRADEMARK OF C.A. GROUP S.R.L.
P.IVA 05076341212  Proudly created by Ora Srl

Terms and Codnition

The offer and sale of products on our website (“www.entreamis.it”) are governed by these General Conditions of Sale. The products purchased on www.entreamis.it are sold directly by ORA S.r.l. (“the Vendor”), with registered office in Italy, via Duomo n.348 — 80133 Napoli (Na), Iscr. Reg. Imp., VAT and VAT no. 08278161214. You can request any information through our support services by contacting the Seller, by e-mail at the following e-mail address: customercare@entreamis.it. For any other legal information, see the sections: General Conditions of Use, Privacy Policy and Right of Withdrawal.

1. Our commercial policy

1.1 The Seller offers for sale, on www.entreamis.it, the products and carries out its e-commerce activity exclusively towards its end users who are “consumers”.

1.2 When we talk about “consumer” we refer to any natural person who acts on www.entreamis.it for purposes not related to their business, business or business activities. professional, possibly breakthrough. If you are not a “consumer”, we invite you to refrain from entering into commercial transactions on www.entreamis.it.

1.3 In view of its commercial policy, the Seller reserves the right not to to follow orders from subjects other than the “consumer” or in any case to orders that do not comply with their commercial policy.

1.4 These General Conditions of Sale govern exclusively the offer, forwarding and acceptance of purchase orders for products on www.entreamis.it between the users of www.entreamis.it and the Vendor.

1.5 The General Conditions of Sale do not regulate instead the provision of services or the sale of products by persons other than the Seller that are present on www.entreamis.it through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from persons other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between users of www.entreamis.it and third parties.

 

 

2. How to conclude a contract with the Vendor

2.1 To conclude the purchase contract of one or more products on www.entreamis.it, you must complete the order form electronically and send it to Seller, electronically, following the relevant instructions.

2.2 The order form contains a reference to the General Conditions of Sale and to the Statement on the Right of Withdrawal, and a summary of the information on the essential characteristics of each product ordered and its price (including all applicable taxes or taxes), the means of payment that you can use to purchase each product and the methods of delivery of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times of return

2.3 The contract is concluded when the Seller receives, electronically, your order form, after checking the correctness of the data relating to your order. 2.4 Before proceeding when purchasing the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the Policy on the Right of Withdrawal, to print a copy of it through the print command and to store or reproduce a copy for your personal use.

2.5 The order form will be stored in our database for the period of time necessary for the fulfillment of orders and in any case in the terms of law. You will be able to access your order form in the section My Order.

2.6 Before proceeding with the submission of the order form, you will also be asked to identify and correct any errors in the The language available to conclude the contract with the Seller is Italian and English.

2.8 Once the contract is concluded, the Seller will take charge of your purchase order.

2.9 The Seller may not execute your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In such cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not followed up your purchase order specifying the reasons. If the products, presented on www.entreamis.it, are no longer available or for sale at the time of your last access to the site or the sending of the order form, the Seller will inform you, promptly and in any case within thirty (30) days from the day following that on which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund what you have already anticipated.

2.10 By transmitting the order form electronically, you unconditionally accept and you undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not share some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on www.entreamis.it.

2.11 With the transmission of the order form confirm that you know and accept the General Conditions of Sale and further information contained in www.entreamis.it, also referred to via links, including the General Terms and Conditions of Use and the Privacy Policy and the Statement on the Right of Withdrawal.

2.12 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (refer to General Terms and Conditions of Sale and Information on the right of withdrawal, information on the essential characteristics of the product and the detailed indication of the price, the means of payment, your right of withdrawal and delivery costs)

 

 

3. Warranty and indication of the prices of products

3.1 On www.entreamis.it are offered for sale exclusively products marked by the brand Madame Cosette and purchased directly by the Vendor at the fashion house and/or the manufacturer authorized by the fashion house.

3.2 The Seller does not sell used products, irregular or inferior quality than the corresponding standards offered on the market.

3.3 The characteristics essential products are presented on www.entreamis.it on each product sheet. However, the images and colors of the products offered for sale on www.entreamis.it may not correspond to the actual ones due to the Internet browser and the monitor used. products may be subject to updates. Please check the final sales price before submitting the order form.

3.5 All products have an identification tag fixed with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which constitute an integral part

3.6 The Seller, in case of exercise of your right of withdrawal, has the right to not to accept the return of products which do not have the relevant tag or which have been altered in their essential and qualitative characteristics or have been damaged.

 

4. Payments

4.1 For the payment of the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form. 4.2 In case of payment by credit, financial information (for example, credit/debit card number or expiry date) will be forwarded, via encrypted protocol, to PayPal or other banks, which provide the related remote electronic payment services, without third parties having access to them in any way. In addition, this information will never be used by the Seller except to complete the procedures related to your purchase and to issue refunds in case of any product returns, to following the exercise of your right of withdrawal, or if it becomes necessary to prevent or report to the police forces the commission of fraud on www.entreamis.it.

 

5. Shipping and delivery of products To learn about the specific methods of shipping and delivery of products, go to the Customer Service section. Please pay attention to what is stated in this section because the information contained therein forms an integral and substantial part of these General Conditions of Sale and, therefore, you believe that you are fully known and accepted at the time of transmission of the order form.

 

6. Customer Service You can request any information through our support services: contact Customer Service. For more information, go to the Customer Service area.

 

 

7. Right of withdrawal

7.1 You have the right to withdraw from the contract concluded with the Seller, without penalty and without specifying the reason, within fourteen (14) days starting from the day of receipt of the products purchased on www.entreamis.it.

7.2 To withdraw from the contract you must use the return form inserted in the shipping package of the purchased product.

7.3 In this case, you must return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days starting from the moment you received the products.

7.4 The only costs for you are those of returning products purchased. (art. 56 paragraph 1 Consumer Code)

7.5 If you decide to use the shipper indicated by the Seller in the Return Form, you do not have to pay the costs yourself, at your expense , returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore free you from any obligation to pay to the forwarder. The Seller, for the payment of the refund, will deduct from the refund a lump sum equal to the cost previously incurred for the shipment and delivery to your home of the purchased products. In addition, from the moment of delivery of the purchased products to the shipper indicated by the Seller in the Return Form, the Seller shall exempt you from any liability in case of loss or damage

7.6 If you decide to use a shipper other than the one indicated by the Seller in the Return Form, you will have to pay for the expenses, at your expense, of returning the purchased products. You will be responsible for any liability in case of loss or damage to the products during transport.

7.7 The Right of Withdrawal — in addition to compliance with the terms and procedures described in paragraphs 7.1, 7.2, 7.3 and 7.4 above — is deemed to be properly exercised if the following conditions are met in full: • the return form must be completed correctly and sent to the Seller within fourteen (14) days of receipt of the products; • the products must not have been used, worn, washed or damaged; • the identification tag must still be attached to the products with the disposable seal which forms an integral part of the goods; • the products must be returned in their original packaging; • the returned products must be delivered to the shipper within the fourteen (14) days from the date on which you received the products.

7.8 If the Right of Withdrawal is exercised in accordance with the terms and conditions set out in this paragraph 7, the Seller shall refund any sums already collected for the purchase of the products in accordance with the procedures and deadlines provided.

7.9 The sums will be reimbursed as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once we have verified the correct execution of the terms and of the above conditions, as set out in paragraph 8.

7.10. If the methods and deadlines for exercising your right of withdrawal are not respected, as specified in this paragraph 7, you will not be entitled to reimbursement of the sums already paid to the Seller; however, you may return, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase.

 

8. Returns and methods of refund

8.1 After returning the products, the Seller shall make the necessary checks regarding the conformity of the products with the conditions and the terms indicated in paragraph 7. In the event that the verifications are successful, the Seller shall send you, by e-mail, the relative confirmation of acceptance of the products thus returned.

8.2 Whichever is the method of payment used by you, the refund is activated by the Seller, as soon as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verification of the correct execution of your right of withdrawal and acceptance of the returned products.

8.3 If there is no correspondence between the recipient of the products indicated in the form order and whoever has made the payment of the sums due for their purchase, the refund of the sums, in case of exercise of the right of withdrawal, will be executed by the Seller, in any case, against those who have

8.4 The value date of the recreditation is the same as the debit; therefore you will not suffer any loss in terms of bank interest.

8.5 The Seller will indicate which shipping agent contact for the return of the products and will send the label to apply on the packaging for the return. In this way you can return the products to the Seller without paying the necessary costs yourself. In accordance with the methods and deadlines provided for the exercise of the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the freight forwarder. This method also allows you to verify, at any time, where each package is located, freeing you from any liability in case of loss or damage to the products during transport

8.6 In case you decide to use, for the return of the products, a shipper other than the one indicated by the Seller, instead you will have to pay the necessary costs yourself and will remain at your load any liability in case of loss or damage to the products during transport, according to the methods and deadlines provided for the exercise of the right of withdrawal.

 

9. Privacy

9.1 You can obtain information on how we process your personal data by accessing the Privacy Policy.

9.2 Please also read, if you have not done so, our General Terms and Conditions of Use because they contain important information on how we process the personal data of our users and the security systems adopted.

9.3 For any other information about our Privacy Policy you can send requests to the following e-mail address: customercare@entreamis.it

 

10. Applicable law and resolution of disputes

10.1 The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 206 of 6 September 2005 on the Consumer Code, with specific reference to the legislation on distance contracts and by Legislative Decree No. 70 of 9 April 2003 on certain aspects relating to electronic commerce.

10.2 In the case of disputes between the Seller and each end user, arising from the General Conditions of Sale, the Seller guarantees, as of now, the full adherence and acceptance of the RisolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan, which allows to reach a satisfactory agreement, with the help of a conciliator neutral and competent, in a friendly and safe way, on the Internet. For more information on the RisolviOnline regulation or to submit a request for conciliation, please log in to RisolvionLine.com.

 

11. Modification and updating The General Terms and Conditions of Sale are changed from time to time also in view of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on www.entreamis.it.