The consumer user who is not satisfied with his purchase may exercise the right of withdrawal pursuant to and for the purposes of articles 52 et seq. of the Consumer Code within the period of 14 days (14) days from receipt of the goods, without penalty and without specifying the reason provided that the product is intact, supplied with the original packaging and in such conditions as to allow resale. This right is extended by Ora Srl to all users, therefore also users who are not Consumers under the Consumer Code. In any case, the right of withdrawal is excluded, pursuant to art. 59 of the Consumer Code in the case of purchase of sealed computer and audio/video products opened after delivery (for example toner, cartridges, etc.). software and computer accessories). The right of withdrawal applies to the product purchased in its entirety (it will not be possible to exercise withdrawal only on part of the purchased product) and the purchased goods must be intact, returned in the original packaging, sealed and intact, complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.). To limit damage to the original packaging, we recommend placing it in a second box for shipment. To exercise the right of withdrawal simply send a request to with the following information: Name and surname; Order reference, date and number; Indication of articles to be returned (simply indicate the code and quantity); In case of legitimate exercise of the right of withdrawal, Ora Srl will refund the total amount paid, excluding shipping costs, by crediting the same means of payment used for the purchase, within 14 days from the date on which Ora Srl received the goods for the right of withdrawal.