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Shipping Information

© 2019 by ENTREAMIS © IS A TRADEMARK OF C.A. GROUP S.R.L.
P.IVA 05076341212  Proudly created by Ora Srl

Privacy & Cookie Policy

IINFORMATION PURSUANT TO ART. 13 OF THE REG. UE N. 679/2016 (“GDPR”)

This Policy describes which of your personal data is collected by Ora S.r.l and C.A. Group Srl referred to in this policy with “us”), for what purposes and with which modes are treated. Below you will also find the information necessary to exercise your rights under the GDPR. In general, we collect your information when you create an account on the online store http://shop.entreamis.it/ (hereinafter “Shop”), when you purchase products offered for sale in the Store, when you send us emails or Call us for assistance. We inform you that the personal data collected during these processes will be processed in order to respond to your requests, to allow you to use the services offered by the Shop through access to the areas (for example, to fulfill your orders and perform activities instrumental to this, including the necessary operations for administrative and tax obligations and, where requested by you, send informative material) and also provide better services, marketing and support for you and other customers, as set out below.

 

1. Who processes your data: the owners of the treatment Ora S.r.l (“the Seller”), with registered office in Italy, via Duomo n.348 — 80133 Napoli (Na), Iscr. Reg. Imp., Tax Code and VAT no. 08278161214 (hereinafter “Ora S.r.l”) and C.A. Group Srl, Zona Industriale ASI - 80035, Nola (Napoli) P.Iva 05076341212, are joint owners of the processing of your data. Pursuant to art. 26 GDPR, we inform you that Ora S.r.l is the owner of the processing of your personal data necessary to: process and manage your orders, ship the products purchased by you, provide you with the necessary after-sales assistance, manage the return procedure of products purchased, fulfill the requirements of tax legislation and, upon obtaining your consent, for marketing purposes, according to the purposes and methods set out below. Pursuant to art. 26 GDPR, we inform you that C.A. Group Srl is the owner of the processing of your personal data necessary for: the management of the Store accounts for the purposes of the transition to new operators or internalization of the services currently entrusted to Ora S.r.l, to assist Ora S.r.l in the elaboration of your position for the purposes of legal or conventional guarantees, including management of the return procedures of products, for the management and maintenance of the Store and, upon obtaining your consent, for marketing purposes.

 

2. What data we process - Type of data processed Your contact details and account details. We will retain the contact information you provide to us (for example, first name, last name, address, phone number, email, country of residence, phone number) when you create an account on the Store, buy a product and/or participate in our contests or promotions. Your payment and billing details. We will retain the payment and billing information you provide to us (for example, credit card number, zip code and address when you purchase a product, for the purposes of managing your purchase and shipment of products). If you request it, we may also retain your payment and billing information in order to make it easier to purchase products in the future. Information about the use of the site. Your use of our sites involves the processing of data on the browser and device you are using and your IP address (this is the number that identifies a specific device on the internet and that is needed for your device to communicate with sites). We may analyze which site you came from, what you did and did not accomplish on our site.

 

3. Where we collect your data - How to collect data: Directly from you. For example, if you register to make a purchase on the Store, create an account, participate in a prize event, ask us a question or interact with our call centers. If you do not provide us with your details you will not be able to register on the Store and you will not be able to make any purchase of the products offered for sale. Through the use of the features of the Store. We use cookies and other technologies, such as pixel tags on our sites, in our emails in order to collect data about your use and better target the promotion. To learn more, please read our Cookie Policy.

4. Why and for how long we process your data - Purpose and legal basis of data processing; retention period To provide you with the products and services you have purchased and to send you relevant communications to your order or your payments. For example, we will use your data to manage your order, confirm your purchase and manage ancillary services such as shipping the purchased products. Without your data we will not be able to manage and process your order. The legal basis for this processing is the execution of the contract of sale to which you are a party from the moment you accept the terms and conditions of sale of the Store. The retention period of your data is equal to the period necessary to process the order; if you have created an account within the Store, the period will be 24 months from the collection of data. To provide you with the necessary after-sales service in compliance with the applicable product warranty regulations. For example, we will use your data to assist you, to manage the return and/or repair of products purchased by you in the Store in accordance with applicable law. The legal basis of this treatment is compliance with legal obligations and the retention period is equal to that required by legislation (in particular by the Consumer Code). To manage your administrative location correctly. We process your data for accounting, administrative and tax purposes, directly related to the business activity of the co-owners and required by applicable law. The legal basis for this treatment is compliance with legal obligations and the retention period is equal to that required by legislation (in particular tax, anti-money laundering, banking and public security). To let you interact with customer service providers. We may use your email or phone number, as well as your name and/or postal address, to assist you in the event that you need help using products purchased from the Store. The legal basis for this processing is the execution of the contract of sale that you have concluded with Ora S.r.l when you have accepted the terms and conditions of sale of the Store and compliance with the obligations of law on guarantees and consumer assistance. The legal basis of this processing is the legitimate interest of Ora S.r.l to improve the quality of the services provided to its customers. In addition, Ora S.r.l may analyze any feedback provided voluntarily through surveys submitted to the customer. The legal basis for this processing is the consent of the data subject. In all of the above cases, the retention period of data is equal to the period of activity of your account. To check and improve our products and the Shop. With your consent, we analyze your usage, preference and consumption data of our products to improve our approach towards you and our customers in general, through treatments that include profiling. We do so so so that we can make better decisions about services, advertising, products and content that are based on increased awareness of how our customers use our services and to guarantee you a more personalized experience. We may also collect the identifier for advertising on your mobile device (IDFA - Identifier for Advertising - for iOS devices and AAID - Google Advertising ID - for devices Android) so we can always provide you with targeted and relevant ads based on your preferences and interests. The legal basis for this processing is your explicit consent. The retention period of your data is equal to 12 months from the collection of your data. To prevent or control illicit conduct or to protect and enforce rights. For example, we may use your data to prevent infringement of our intellectual property rights (such as counterfeiting of our trademarks and/or our partners) or theft (including cloning of the credit card and theft that we think may occur during a contest or event or during an event) or other offences as permitted by applicable law. The legal basis for such processing is the legitimate interest of the co-owners of the processing. The retention period of your data is the time reasonably necessary to enforce our rights from the moment we become aware of the offense or its potential commission. For marketing purposes. Upon granting your consent, you may be contacted by email, sms, telephone or other means with information or offers regarding events, products or services in programming.

The legal basis for this processing is your explicit consent. The retention period of your data is 12 months from the collection of your data. Other purposes permitted by law. In certain circumstances, we may process your data if there is the legitimate interest of Ora S.r.l and C.A. Group Srl in accordance with art. 6 para. 1 (f) of the GDPR. In relation to the purposes indicated above, the processing of personal data is carried out by means of manual, computer and telematic tools with logic strictly related to the purposes themselves and, in any case, in a way to ensure the security and confidentiality of the data in compliance with the law.


5. Cookies What are cookies.

Cookies are small text files that the sites visited by users send to their terminals, where they are stored and then retransmitted to the same sites on subsequent visits. Cookies used by the Shop and their purpose. The site uses cookies, which have the function of allowing the proper functioning of certain sections, for example to access the reserved area of the Shop (“technical cookies”), to ensure certain functions of personalization (“functional cookies”), improve the browsing experience (“analytical cookies”) and help us offer you personalized recommendations of products that you may like (“cookies of profiling "). The first time you visit the site, you will be asked to accept (or not accept) cookies through a banner. You can refuse to accept all or some cookies or you can change, even later, the settings of your computer so that you know when you receive cookies or you can disable the automatic acceptance of cookies.

The Shop uses the following categories of cookies:

• Technical (or navigation) cookies, which contribute to the functioning of the Site, for example to allow you to navigate between pages and access the the legal basis of the processing underlying the use of these cookies is the interest of the co-owners to provide efficient and well-functioning services to their customers; the retention period of these cookies start from the date of first access to the site until the end of the session or a maximum of one month.

• Functional cookies, which allow you to activate specific features of the Store and store the your preferences (such as language), in order to improve your browsing experience; the legal basis of the processing underlying the use of these cookies is the interest of the co-owners to provide services efficient and well functioning to its customers; the retention period of these cookies starts from the date on which they are enabled to the site until they are disabled. The user can accept and disable these cookies — at his own liking — using the cookie management tool.

• Analytical cookies, which allow to acquire statistical information in the form of aggregated and anonymous, in relation to navigation modes; the legal basis of the processing underlying the use of these cookies is the interest of the co-owners to provide efficient and well-functioning services to its customers; the retention period of these cookies starts from the date on which they are enabled to the site until they are disabled. You can accept and disable these cookies — at your liking — using the cookie management tool.

• Profiling cookies, which allow us to personalize advertising messages according to your interests and preferences, in order to send you only advertisements that you may consider relevant or interesting. the legal basis of the processing underlying the use of these Cookies is the consent of the interested party; the retention period of these cookies starts from the date on which they are enabled to the site until they are disabled, and in any case no more than 12 months. The user can accept and disable these cookies — at his/her own liking — using the cookie management tool.


The cookies currently used are In order to analyze how the Website is used, Google Analytics is used, a web analysis service provided by Google Inc. (“Google”) that uses cookies that are stored on your computer to allow statistical analysis. The data collected is in aggregate form and in no way allow you to be identified. To consult the privacy policy of Google relating to the Google Analytics service, visit the website http://www.google.com/analytics/learn/privacy.html. To learn about Google's privacy policy, visit http://www.google.com/intl/it/privacy/privacy-policy.html. Google Analytics cookies can be rejected according to the procedure indicated by Google (https://tools.google.com/dlpage/gaoptout?hl=it). Therefore, if you continue to use the Arduino website without rejecting Google Analytics cookies, you consent to the processing of your data by Google, limited to the methods and purposes indicated above. How to disable technical cookies. You can refuse consent to the use of cookies through specific settings of your browser. Some features of the Site may not function properly if you refuse to use cookies. Below you will find the links that explain how to disable cookies for the most popular browsers (for other browsers that may be used we suggest to search this option in the help of the software normally available through the F1 key): Internet Explorer: Click the Tools button and then click Internet Options. Click the Privacy tab and under Settings move the slider up to block all Google Chrome cookies: Click the menu in the browser toolbar. Select Settings. Click Show advanced settings. In the “Privacy” section, click the Content Settings button. Select “Prevent sites from setting data”. Mozilla Firefox: Click the menu button and select Options. Select the Privacy panel. Under History settings: select Use custom settings. To enable cookies, mark the item Accept cookies from sites; to disable them, remove the flag from the entry. Safari: Click in the menu bar on “Safari”, then “Preferences”. Now click on “Privacy”, then “Details” to select the site, then select “Remove”. Alternatively it is possible to disable only Google Analytics cookies, using the opt-out add-on provided by Google for the main browsers https://tools.google.com/dlpage/gaoptout?hl=it 6. Where your data are processed — data transfer The data will be processed and stored at the offices of Ora S.r.l in via Duomo n.348 — 80133 Napoli (Na) and at the offices of C.A. Group Srl, Zona Industrial ASI - 80035, Nola (Naples). For internal administrative and organizational purposes we may communicate your data to Ora S.r.l group companies operating within the European Union. 7. With whom we share your data — recipients of personal data provided that, where required by law, we will obtain your prior consent and carry out any formalities required by law itself, we may share your data with the following third parties (including as external managers): Our service providers We may share your data with third parties so that may provide us with services (e.g. couriers, call center companies, warehouses and logistics services), but in this case we will conclude an agreement in accordance with the art. 28 GDPR aimed at protecting your data. These parties only possess the data necessary for the performance of their duties and may use them only for the purpose of performing such services on our behalf or to comply with legal regulations. You can find out the details of these data processors pursuant to art. 28 GDRPR by contacting us via email at customercare@entreamis.it. Where we feel that we should do so to comply with legal obligations or to legally protect us, or third parties. Where permitted or required by law, we may also share data requested by a government entity or other authorized entity or organization in order to protect or exercise our or third parties, or in order to limit or prevent fraud (including credit card fraud or other fraud that we believe may occur during a lottery or promotion or event) and other illegal acts.

 

8. Minors

Our Store is not intended for children under the age of 16, but is intended for an adult audience. If you are a parent or guardian and you think your child has transmitted data to us, you can contact us.

9. Security measures We take the security measures required by law. We take security measures to protect your data. The standard security measures we use depend on the type of data we process and meet the requirements of law and standards of European government agencies.

 

10. Your rights You can contact Ora S.r.l and C.A. Group Srl to request access to your personal data, rectification, cancellation or restriction of processing, to object to the processing and ask for portability? of your data; you can also revoke your consent at any time (this will not affect your lawfulness? of the processing based on the consent given before the revocation). When you exercise your right of access, you have the right to know if your data is being processed, what is the purpose of the processing, what are the categories of data processed, who are the recipients or the categories of recipients to whom your data is disclosed (and, if they reside in a third country, on the basis of what guarantees), the retention period of your data (or the criteria for determining the period of storage), whether automated processing (for example by profiling) is underway and what is the logic of such processing, the origin of the data (if they are not collected initially by us). You have the right to lodge a complaint with the Guarantor Authority for the Protection of Personal Data and to ask the co-owners, at any time, information about the data processors and the authorized entities by the data controllers to process your data and on the content of the agreement between co-owners provided for in art. 26 of the GDPR. You can exercise your rights by contacting either Ora S.r.l (at the addresses indicated above or by sending an email customercare@entreamis.it) or C.A. Group Srl at the addresses indicated above or by sending a email to gammendola@libero.it In any case, you can modify or revoke your consent through the functionality of the Store. You can revoke your consent to receive marketing communications. In order to cease receiving marketing communications, you can sign in to your account and change your choice, or follow the instructions in the promotional message you receive. Alternatively, you can notify the withdrawal of consent by sending an email to one of the above addresses. You can control and disable cookies and other profiling tools. To learn how to know how we use cookies and other profiling tools, click here. You can change your preferences about sending emails for marketing purposes and processing by profiling using the privacy settings of your account or by writing to one of the addresses emails listed above.

 

11. What we do if we change this policy We may make changes to our privacy policy. We will notify you in relation to such changes as required by law. We will also publish an updated version on our website. It will have a different date and version number from the ones shown below. Please check the website periodically for updates.

May 25, 2018